Tenant FAQs

You can apply online by completing an application for each adult, providing ID, proof of income, and any other required documents.

We typically require good credit, stable income that’s at least 2.5–3 times the rent, and a positive rental history.

Yes, a small non-refundable fee covers background, processing and credit screening.

Usually one to three business days after we receive a complete application.

Rent is due on the first of each month unless otherwise stated in your lease.

You can pay securely online through your tenant portal using a bank transfer or card.

No, for safety reasons we don’t accept cash.

A late fee will apply after the grace period stated in your lease.

Yes. Renters insurance protects your belongings and provides liability coverage. It’s required for all tenants.

It depends on the property. Some homes are pet-friendly; others are not. A pet deposit may apply.

No. Subletting or short-term rentals are not permitted in any situation.

Submit a request through your tenant portal with a description and photos if possible.

Anything that threatens your safety or could cause serious property damage — for example, flooding, no heat, or gas leaks.

Emergencies are addressed right away. Non-urgent requests are typically handled quickly as our vendors’ schedules allow.

You’re responsible for damage caused by negligence or misuse. Normal wear and tear is covered by the owner.

Only with written approval from management. Unauthorized alterations may need to be restored at move-out.

Let us know as soon as possible. You’ll be responsible for rent until the unit is re-rented unless otherwise stated in your lease. With sufficient notice, we may be able to find a new tenant and coordinate little if any down time.

Typically 30 days’ written notice is required.

In California, deposits are returned within 21 days of move-out, along with an itemized list of any deductions.

Only for unpaid rent, damages beyond normal wear, or necessary cleaning.

Yes. We’ll reach out near the end of your term to discuss renewal options.

All new occupants must apply and be approved before moving in.

Contact Realty Management Group. You may be charged a small fee for rekeying or locksmith services.

Once per year. We will provide ample notice and work with your schedule to accommodate your needs.

Reach out to us directly so we can investigate and handle it appropriately. If it is a health or safety concern, please reach out to the proper authorities.